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(appeared in Bayview Post, July 2004)
Where do you go if you have questions such as "Where do I find information about swimming programs for residents of the Bayview-Yorkmills area?" or "Where do I find information about the proposed apartment building at 1000 Mount Pleasant Road?"? Try Access Toronto.
The City of Toronto is committed to providing the best information service to residents. In a city as vast and multicultural as Toronto, municipal information services must be comprehensive and flexible. Access Toronto is just that. This multilingual, community-friendly and knowledgeable service ties together the many threads of City government, from swimming pools to developments, and makes them accessible to the public.
Access Toronto is your point of departure for all inquiries to the City. If you have questions, simply call 416-338-0338 or email accesstoronto@toronto.ca. Information agents are ready to help you with their wide-ranging knowledge of Toronto and its government. Access Toronto is your best and quickest way to find the information and answers you need.
Access Toronto also provides opportunities for schools, community groups and service organizations to learn more about municipal government. Call 416-338-1200 to organize a group tour of City Hall, including a tailored presentation and a visit to the Council Chamber.
Toronto is proud of its ethnic diversity. That's why Access Toronto offers information in more than 140 languages through the Language Line Services. If you have difficulty speaking English, or know someone who does, call Access Toronto at 416-338-0338 for assistance in whichever language you speak. If you are a TTY user, call at 416-338-0889.
With increasing reliance on internet-based information, the City website at www.toronto.ca plays an important role. There you can find updates on events, services, programs and City business. The website is also an excellent source of Information on traffic and transportation, including maps. Even more information is available through the Links page.
The City continues to upgrade its information services. The new "3-1-1" Customer Service Strategy is scheduled for activation in Summer 2005. The "3-1-1" will further expand Access, including even more comprehensive assistance and the initiation of service requests. Questions are always welcome at my office at 416-395-6408 or councillor_jenkins@toronto.ca
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